St Petersburg, Pulkovo, Terminal Personal Meet and Assist (International)

About lounge

St Petersburg, Pulkovo, Terminal Personal Meet and Assist (International)

The Pulkovo Fast Track service is available to passengers on international flights.

Departure procedure.

The arrival time at the airport must be at least 1.5 hours before departure. Passengers are kindly requested to call the service agent at +7 812 324-34-46 or +7 812 324-36-44 10-15 minutes before arrival at the airport and inform them of their arrival.

A uniformed agent with a nameplate or a "VIP" nameplate greets passengers on the ramp, helps with luggage, and escorts guests to the departure lounge to undergo the check-in and baggage check-in procedure. Then the guests are escorted to the border control, which passengers also go through in an accelerated mode. Delivery by private transport, if the plane is parked at a distant location.

Arrival procedure.

An agent in a uniform with a "VIP" sign or a nameplate greets passengers at the aircraft's side, if the aircraft is in a distant parking lot, an employee greets passengers at the Central Passenger Terminal with a sign, without individual transport.. In the case of an international arrival, he helps passengers to pass through passport and customs control in an accelerated mode, after which he delivers luggage from the baggage claim area to the parking lot. 

Registration of more than 2 pieces of luggage is charged additionally, the cost of each additional piece of luggage is 500 rubles.

When making an application less than 24 hours before the departure/arrival time, an additional fee of 3,000 rubles per passenger will be charged.

If the request is cancelled more than 3 hours before departure/arrival, the cost of the service will be refunded in full, and a 100% fine will be applied in less than 3 hours.

Children under 2 years old are served free of charge, over 2 years old - 50% of the adult fare.